Customer Service Executive

DIALOG provides structured training in our Young Graduate Program that will expose young graduates to real responsibilities and challenges to develop a fulfilling & successful career.

Our Company

About DIALOG

DIALOG is a leading technical service provider in the oil, gas and petrochemical industries. We serve a diverse range of customers that include multinational oil majors, national oil companies as well as multinational engineering and service providers located throughout the world. Established in 1984, DIALOG has grown both organically and through strategic alliances with internationally-renowned technology partners.

Job Purpose

Point of contact in all shipment related delivery as well as organize shipments to ensure smooth operations and customer service matters.

Core Values

HSE

Quality

Integrity

Competence

Excellence

Key Accountabilities

(1 KA) Execute day-to-day ops in managing customer services and operation planning as well as liaise with customers

(1 KA) Coordinate and arrange for all shipment to ensure timely deliveries

(1 KA) Handle and coordinate all procedures and documentation pertaining to shipments

(1 KA) Liaise with shipping line and forwarding agent to arrange container shipment

(1 KA) Prepare all relevant documents for shipment transactions

Qualification(s)

Degree or Diploma in any relevant field
2 or 3 (Diploma) years experience

Non-technical Skills

(3 NTS) Communication skills

(3 NTS) Presentation skills

(3 NTS) Negotiation skills

(3 NTS) Attention to details

(3 NTS) Nimble learning

(3 NTS) Conflict management

(3 NTS) Customer Focus

(3 NTS) Critical thinking

(3 NTS) Problem solving

Contact Details

Please contact the recruitment team for more information.

Thank you very much for your interest.

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